Shipping policy

PROCESSING

All orders are processed within 1 business day. Orders placed after 2pm Friday begin processing on Monday. You'll receive a confirmation email immediately, and a second email with tracking once the parcel is dispatched.

DELIVERY TIMES

Standard delivery — Free — [7–12 business days]

Delivery times are counted from dispatch, not from when you place the order. Business days exclude weekends and public holidays.

WHERE WE SHIP FROM

Footrenew is manufactured by our production partner and ships directly from their facility to you. Cutting out the warehousing layer is how we keep the price where it is. It adds two to three weeks to delivery, and we think that's a fair trade — but we tell you up front so you can decide.

TRACKING

Every order ships tracked. You'll receive a tracking number by email within 48 hours of dispatch, plus automatic updates at each milestone. Tracking can take 2–3 days to show its first scan after dispatch. This is normal and doesn't mean anything is wrong.

DELAYS

Customs inspections and carrier backlogs happen, particularly in November and December. If your tracking hasn't updated in 72 hours, email us and we'll chase the carrier ourselves. You don't have to do that part.

LOST OR UNDELIVERED PARCELS

If tracking shows delivered but you haven't received it, check with neighbours and your building's mail room first, then contact us within 7 days. If a parcel is confirmed lost in transit, we'll send a replacement at no cost or refund you in full — your choice.

INCORRECT ADDRESSES

Please check your address carefully at checkout. We can amend it free of charge if you email us within 2 hours of ordering. After dispatch we can't reroute a parcel, and if it's returned to sender because of an incorrect address we'll refund the item cost but not the shipping.

CUSTOMS AND DUTIES

Any import duties or taxes are set by your country and are your responsibility. We declare every parcel accurately.

WHERE WE SHIP TO

We currently ship to [list your countries]. If your country isn't listed, email us — we can often arrange it.

QUESTIONS

Email support@footrenew.co. We answer within 24 hours, seven days a week.