Refund policy

THE 14-DAY HOME TRIAL

Use Footrenew every day for three months. If it hasn't earned its place in your evening, email us and we'll refund you in full.

You have 14 days from the date your order is delivered to start a return. You don't need to have used it, and you don't need to tell us why.

HOW TO START A RETURN

1. Email support@footrenew.co with your order number.
2. We'll reply within 24 hours with a return authorisation and the return address.
3. Send the item back. Original packaging is not required — anything that protects it in transit is fine.
4. We refund within 3 business days of the item arriving with us.

RETURN SHIPPING

If the item is faulty, damaged, or not what you ordered, we cover return shipping and we'll send you a prepaid label.

If you're returning it because you changed your mind, return shipping is yours to cover. We'll always tell you the cheapest way to send it.

REFUNDS

Refunds go back to the original payment method. Once we issue it, your bank typically takes 3–10 business days to post it. We'll email you the moment it's sent.

We refund the full item price. Original shipping is refunded only where the item was faulty or incorrect.

DAMAGED OR FAULTY ON ARRIVAL

Email us within 7 days of delivery with a photo. We'll send a replacement immediately — you don't need to return the original first, and there's nothing to pay.

WRONG ITEM RECEIVED

Email us with a photo. We'll send the correct item and a prepaid label for the one you received.

CANCELLING AN ORDER

Email us within 2 hours of ordering and we'll cancel it in full. After that it's usually already with the carrier, but contact us anyway — we'll do what we can.

EXCHANGES

Want to swap Essential for Pro, or the other way? Email us. We'll invoice or refund the difference rather than making you return and reorder.

STATUTORY RIGHTS

Nothing in this policy affects your statutory rights under consumer law in your country.